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ABOUT DISTINCT BUSINESS INSURANCE


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As Commercial Insurance broking experts, our specialist team at Distinct Business Insurance know how to work with our commercial customers to ensure their business is protected. It's all about understanding different needs, building long lasting relationships and always striving to go the extra mile. Integrity, professionalism and honest advice form the foundations of our core values and are instilled in the Distinct Business Insurance team.

As well as maintaining our values, we’re proud to be innovators in our field, constantly looking for solutions which help our customers. Our Customer Charter runs throughout the entire company and we pride ourselves on working to these promises and safeguarding the lifetime customer experience.

The Customer Charter’s six promises

Consider the customer’s needs - we will design our products, processes and services to meet your needs, communicate, listen and keep you informed.

Provide an efficient and accessible service - we will be friendly, professional and helpful at all times.

Be fair, honest and transparent - we will be trustworthy and reasonable; you can trust us not to put in place unreasonable barriers for customers who wish to change products, submit a claim or make a complaint.

Be realistic - we will try to get it right first time… but if we don’t, we’ll do everything we can to resolve the problem for you.

Strive to protect you and our business from fraudulent activity - we will invest in industry leading technology and procedures to protect you and our business from fraud and other crimes.

Innovate and improve - we will seek ways to make your service experience more enjoyable and continually look to develop our products, processes and services to better meet your needs.

We are extremely proud to be part of a Top 100 organisation and hold a Gold level Investors in People accreditation. Our values and our people are at the centre of Distinct Business Insurance and are at the heart of everything we do.

It couldn't be simpler to get a quote with us, simply call 01384 210075 now, or fill in the form below, and we’ll call you back.